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Frequently Asked Questions

I need to talk to a friend who is a patient. Who do I call to find them?
You can reach a patient’s room by dialing 886-1___ the room number. If you do not know their room number, you can call the main switchboard at 886-1200 and ask the to be connected.

Who do I call if I have a question about a bill related to services I received at the hospital?
Business Office – 886-1250

What if I don’t have insurance or the resources to pay my bill?
You can receive an application for uncompensated care from the business office. We will review your completed application, and if you meet the criteria for uncompensated care, we will adjust your bill.

Who do I call if I need copies of my medical records?
Health information services – 886-1242


Why did I receive more than one bill for my hospital service?

Some services require a doctor to review the results of the services provided to you. Examples of those services are radiology and lab.

Can I make payments or do I have to pay all at once?
You may contact customer review at 886-1271 to make payment arrangements.

Why wasn’t my insurance billed?
Lawrence Memorial bills insurance companies as a courtesy to our patients. If the proper information is not communicated to the business office, billing errors may occur. It is very important that patients bring their insurance cards with them when they receive service at Lawrence Memorial.

I have Medicaid. Why are you billing me for my Emergency Room visit?
Medicaid requires recipients to have primary care physicians. These physicians must be made aware that their patients are being seen in the emergency room. When the physician is notified and he agrees with the reason for the patient being at the emergency room, he gives a “referral” to the hospital. If the physician does not give a referral to the hospital, then the patient is responsible for the cost of services.

I went to the Business Office and tried to find out exactly how much my bill would be for my procedure and they were unable to tell me. Why?
It is difficult to determine how much a patient’s bill is going to be because the doctor may have to order additional procedures on any visit.